Welcome To Ashampoo Support

Customer support is crucial for any software company, and Ashampoo is no different. Whether you're facing installation troubles, activation issues, or other technical challenges, having responsive and knowledgeable support can significantly impact your experience. Efficient customer support not only swiftly addresses problems but also boosts user satisfaction and loyalty.


About Us

Welcome to Ashampoo Support, your trusted partner in software solutions and customer care. At Ashampoo, we pride ourselves on delivering exceptional software products that cater to your diverse needs, from system utilities to multimedia and business applications. Our mission is to ensure that your experience with our software is seamless, efficient, and fulfilling.

Expert Assistance

Our support team consists of skilled professionals who are experts in our software products. They are prepared to offer you expert advice and customized solutions to meet your specific requirements.

Comprehensive Resources

We provide an extensive array of resources, including detailed documentation, tutorials, FAQs, and troubleshooting guides, to help you use our software effortlessly.

Responsive Service

We are dedicated to offering prompt and efficient support. Our aim is to resolve your issues swiftly so you can focus on what is most important.

Community Engagement

Become part of our dynamic user community and share your insights, tips, and feedback. Our forums and social media channels are excellent platforms for connecting with other Ashampoo fans.


Our Services

Discover the comprehensive services of Ashampoo Support, offering expert help for installation, troubleshooting, and optimization of Ashampoo software.

  • Encountering a technical glitch? Our technical support team is ready to diagnose and resolve issues efficiently. We handle problems related to software crashes, error messages, and performance issues, ensuring your software runs seamlessly.
  • Installing new software can sometimes be daunting. Let our experts guide you through the process, ensuring a hassle-free installation of your Ashampoo products on any compatible device.
  • Having trouble activating your Ashampoo software? We provide clear instructions and support to help you activate your product without any hiccups, allowing you to start using it right away.
  • Stay updated with the latest features and improvements. Our support team will help you navigate through the update process, ensuring your software is always up to date with the latest releases from Ashampoo.

Our Blog

Ashampoo Support provides a comprehensive platform for sharing insights, tutorials, and news about the latest software developments and tech trends. This blog serves as a valuable resource for users seeking to enhance their understanding and usage of Ashampoo products.


Privacy Policy

We at Ashampoo GmbH & Co. KG take the protection of your personal data very seriously and strictly conform to data protection laws.
Personal data is being collected on this website only to the extent necessary for technical reasons.
By no means will the collected data be sold or for any other reason given to third parties.
The following statement gives you an overview of how we ensure this protection and what kind of data is being collected for what purpose.

Information is transmitted e.g. whenever you search for a product, make a purchase via our websites or a third party vendor or enter details in My Ashampoo or your customer account
(please note that you may maintain more than one customer account, if you have registered with different e-mail addresses), if you communicate with us via e-mail or by another way,
if you fill out a questionnaire or enter a contest or if you use other services, e.g. newsletters, which inform you personally about certain offers.

We only collect data required to conclude the contract. The provision of e.g. phone, fax and mobile phone numbers is voluntary. There are no negative consequences if you choose not to provide this information.

Return Policy

We want you to be satisfied with our service and products. If you've mistakenly bought a product or the product doesn't meet your expectations, feel free to contact us.
You'll get your money back up to 30 days after your purchase, no questions asked!

Full 30-day refunds guaranteed
Easy, accommodating handling
Fast and without red tape

First, uninstall the program. Then, contact our support via web form. This also applies to all our partner products. Our support staff will make sure you get your money back without hassle.

Terms and Conditions

The following conditions are part of all contracts concluded with us. We pledge to observe these conditions in our actions even outside of contracts.


1. The following conditions are part of all contracts concluded with us. We pledge to observe these conditions in our actions even outside of contracts.
2. The latest version of these general terms and conditions shall also apply to all subsequent transactions without express declaration or consent upon their conclusion. The validity of
our EULA shall not be affected; both sets of terms and conditions shall apply in parallel. In the unintentional event of overlap, these general terms and conditions shall take precedence.
3. We hereby object to counter-confirmations, counter-offers or other references by the contracting party to their business terms and conditions; deviating terms and conditions of the
contracting party shall only apply when confirmed by us in writing.

Sending of emails

1. Declaration of consent
In general, emails (advertisement/newsletter) shall only be sent after prior declaration of consent by the addressee (opt-in). This declaration of consent must meet the following
requirements in particular:
a. Consent must be given actively and discretely. The addressee must either click/check a box or provide an equally explicit declaration of consent. This declaration must apply to
advertising only and cannot be part of other declarations (e.g. consent to general terms or general privacy policies).
b. Consent must have been given for the specific case and in an informed manner. The beneficiary of the consent must be specifically named. Business sectors and areas to be
promoted must also be stated clearly and comprehensibly.
c. Consent given by minors shall only be valid provided that subjects have reached the age of 16, or consent has been declared by their legal guardians.
d. Upon obtaining consent, we shall clearly and specifically point out that it is revocable at any time and with effect for the future. The notice shall include details on how and to whom
withdrawal of consent shall be communicated. Withdrawing consent shall not be more complicated than giving consent. Once received, cancellation shall become effective after five
working days at the latest.

2. As an exception, it shall be possible to send emails to customers without prior opt-in (cf 2.1) provided the following conditions apply:
a. pre-existing customer relationship (existing exchange agreement against payment),
b. direct advertising of own similar products or services,
c. notification of possibility to revoke consent (upon declaration and with each use of the email address) without incurring any costs other than transfer costs, as governed by base
rates, andd. no objection is made.

3. The client, i.e. our contractual partner, shall be clearly identifiable. Every business-related email sent shall contain an easily recognizable imprint as full text. The imprint shall
contain the following information:
a. name and address under which the client is registered; in the case of legal persons: commercial register, register of associations, partnership register or register of cooperatives
in which they are incorporated along with the relevant registration number;
b. contact information, but at least a valid phone number or electronic contact form, as well as an email address and imprint within the meaning of Article 5 (1) of the EU e-Commerce
Directive 2000/31/EC and their national implementations (e.g. in Germany: 5 (1) Telemediengesetz (TMG))
c. VAT identification number or business identification number, if available.
Further information obligations under national law shall remain unaffected.

4. Each email shall carry an unsubscribe notice (opt-out). Unsubscribing shall be possible in principle for recipients without knowledge of access credentials (e.g. username
and password). Exceptions may be permitted by the eco Complaints Office, provided the service offered necessitates different handling due to special features.
5. Neither sender nor commercial nature shall be concealed or disguised in the header or subject line of the email. Concealment or disguisement occurs when header or subject
line are deliberately designed to give recipients no or misleading information as to the actual identity of the sender or the commercial nature of the message.

Dispute resolution

In accordance with 36 VSBG (law on alternative dispute resolution for consumer disputes, see directive 2013/11/EU), we hereby inform you that we will not participate in dispute
settlement proceedings directed by consumer arbitration boards nor are we obligated to do so.

Platform of the EU Commission regarding online dispute resolution.

Final provisions

1. Choice of law being permissible, Oldenburg shall be the place of jurisdiction for all disputes arising from the contractual relationship.
2. The law of the Federal Republic of Germany shall apply. International sales law is excluded. This also expressly applies to the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
3. Ineffectiveness of individual provisions in these general terms of sale shall not affect the effectiveness of remaining provisions. Ineffective provisions shall be considered superseded by effective provisions suitable to realize the economic purpose of the omitted provisions as far as possible.

Contact Us

At Ashampoo, we are dedicated to providing you with the best possible support.
Whether you have a question about our software, need technical assistance, or want to share your feedback, our support team is here to assist you.
Your satisfaction is our priority, and we are committed to ensuring you have a smooth and enjoyable experience with our products.

You can Contact Us by visiting Online Support Center, Email Support, Phone Support, Live Chat and Community Forum

Thank You for Choosing Ashampoo! We appreciate your trust in our products and services. Our support team is here to ensure you get the most out of your Ashampoo experience. Please don't hesitate to contact us with any questions or concerns.